How Computer Vision Empowers Technician Training
One of the major predicaments faced by field service companies includes the loss of precious industrial knowledge that comes with the rapidly approaching retirement of industry veterans. A report from the Field Service News suggests that 73% of organizations feel that...
A Case for Automation in the Automotive Sector
The many advancements in software are transforming the automotive industry, but while posing challenges of a different proportion to companies. With too many vehicle systems to handle, they need a platform that is capable of providing essential remote support to field...
Experience Hands-Free Operations with Smart Glasses
The future of official collaboration would be vastly different from what it is now, and industries are already getting ready to embrace the inevitable. Augmented Reality would play a key role in keeping workplaces connected, with Smart Glasses as a necessary...
Ways AR Can Make Enterprises Function Better
The capability of AR technology, as we all know now, extends beyond gaming and entertainment. Today, the AR enterprise market caters to various industrial sectors across small, medium, and large enterprises. The technology’s capability to improve operational...
How to Supercharge Your Customer Service Agents
Not all sales processes need to be dedicated, nor should all job appointments be sales-related. Customer service agents and field technicians can do a very good job of it, as they are positioned to meet and maintain contact with customers on a frequent basis. They can...
Managing Effective Balance Between Customer Service KPIs
Companies and service centres have always found it a challenge to manage a delicate balance between customer service KPIs. To state an example, too much focus on the Average Response Time (ART) affects the Net Promoter Score (NPS) and leads to customer churn. And too...
Remote Visual Assistance – Need of the Hour for Retail Business
The retail industry today requires a streamlined process, without which problem-solving gets stagnated. This has an overall effect on the entire store operations and customer service, denting the profits. Here, we discuss the role Augmented Reality’s remote visual,...
How to Reduce Costly Truck Rolls
The competitive world requires field service operators to efficiently render services while reducing their operational costs. Site visits or truck rolls form a predominant part of the service delivery, but should it be? Here’s a brief article. What is a Truck Roll? ...
How to Reduce Field Service Costs for Increased Optimization
Cost and quality form a very delicate balance in the field service sector. However, the time for evolved thinking has arrived in an era of transformed business practices. The days of cost vs. quality are behind us, thankfully - reason, technology. IoT is changing the...
Why is Remote Support Crucial for Today’s Field Services
Customer satisfaction, simply put, determines the growth or decline of your business. And the after-sales-service industry is no different. The deliverance of quality service requires the finest of field service hands and an ideal platform. Traditional methods are,...
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ServeVis is a product of InGage.
ServeVis enables you to see what your customers or field technicians see and guide them remotely with AR-powered visual assistance tools.
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