Case Study

Overview

The Solution – ServeVis’s Real-Time Field Support & Collaboration Platform

After evaluating a few video based remote assistance solutions, GMMCO realized it needed a more versatile solution that met all their field support needs.

Real-Time Field Support

ServeVis introduced to the company an end-to-end visual automation platform, with hands-free device assistance in the form of RealWare. This multi-purpose head-mounted device was connected with safety helmets, enabling hands-free functionalities. It made machine services, maintenance, and other associated field work easier and more efficient – significantly improving the FTRs and the overall output and impacting the ROI positively. It brought experts closer to home like never before and bridged the communication gap between construction forces and the experts. What took weeks to solve was now resolved in a few hours. 

The solution was designed specifically for collaboration and instant help, to power GMMCO’s Virtual Field Manager concept (VFM). The concept empowers engineers to resolve issues faster by gathering timely and real-time information from experts.  Consider this, when a worker has a question at the job site – all he needs to do is take a picture, annotate it with additional information, assign it to the designated expert and generate a ticket. The picture is automatically tagged with the jobsite address and the question is assigned to the right GMMCO manager or expert based on the job location and issue type. If the question is not answered within a specified interval, it is escalated to the next person in the hierarchy. The experts were able to render quick and easy AR-Annotations based guidance to the engineers to perform service repairs on the Heavy Vehicles/ equipment/ machines and other aspects of troubleshooting. On the same page, it allowed the central team access to site/workshop conditions, the nature of work, track engineer movements, and provide advisories. 

End Result? – Instant solving of issue-at-hand, troubleshooting it in an unexpectedly shorter time. The hands-free support – lead to faster work completion and focussed work, increasing work efficiency and ROI. 

Training 

ServeVis helped GMMCO create a digital version of all the requisite training documents. Engineers were given training in a platform that is very similar to the various tasks they’ll be undertaking, through interactive and animated learning contents. 

The trainees experienced step-by-step guidance, with annotations to guide them hand-in-hand, every step of the process. This helped them have an intrinsic and detailed understanding of their scope of work, knowledge of equipment, procedures to safe work, etc. 

Training with Realwear – A Unique Hands-Free Functionality  

RealWear is an end-to-end comprehensive remote hands-free platform with exquisite training functionalities. The remote hands-free collaboration it offers has helped companies develop successful training curriculums, ensure business continuity amidst any bottlenecks, resolve any issues much quicker, and save costs incredibly.

With RealWear, we helped them develop a unique and smoother training platform that paved the way for efficient retention of concepts, safe experiences and compliance, and a satisfactory ROI. All this while reducing the tenure and cost of training. 

End Result? – Thorough grasp of the know-how. The cost and time of training were greatly reduced. 

End-to-End Automation

ServeVis created an end-to-end automated workflow, paving the way for a ticketing structure for assigning tasks – with corresponding data, reference images, and videos to the field engineers (along with a specific turnaround time).

This helped ensure that the engineers attended to their assigned construction tasks within the turnaround time using easy and step-by-step maintenance tickets created in the ServeVis tool. It also enabled the central team/expert to track the activities of the team. The central team was also able to access the dashboard for the complete track record of activities.

End Result? – Automated task assignments. Single touch access to the central team on the performance of the team, with relevant data.